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Technical Writer (EU/Toronto)

RemoteCustomer Success

Job description

Our Customer Success Team is responsible for helping customers get the most value and enjoyment from our platform. We remove obstacles that get in the customer’s way and provide ongoing education and outreach. We also show customers how to achieve their intended outcomes using ChartMogul's subscription data platform.


As a Technical Writer, you will:

  • Write, edit, and publish help center articles in line with ChartMogul style guide

  • Write UX copy

  • Collaborate with subject matter experts to understand new features and create clear documentation for customers

  • Update help center articles and API documentation as per feedback from customers and team

  • Edit customer support macros, video content scripts, and other learning materials

  • Maintain internal process documentation pertaining to the Help UX team


You will love this job if you enjoy:

  • Creating educational content to help customers reach their goals

  • Making complex information accessible and engaging

  • Collaborating with stakeholders across the company and incorporating their feedback

  • Owning projects from start to finish

  • Continuously learning about SaaS


While this is a remote position, we are only able to consider candidates who are based in the EU or the greater Toronto area.

Job requirements

What we’re looking for

  • Native-level spoken and written English

  • Portfolio or experience in instructional, technical, and UX writing

  • Proven ability to articulate complex concepts in clear, simple terms

  • Highly organized and accountable, with the ability to manage a number of projects at one time

  • Proactive and independent self-starter who is comfortable working with asynchronous communication

  • Team player who can build cross-departmental relationships

  • Comfortable receiving and incorporating feedback

  • Curious and resourceful when solving problems


Bonus

  • Experience and understanding of SaaS businesses and analytics

  • Background in data science

  • Experience working with APIs

  • Certification in technical writing


What we offer

  • Our compensation range for this role is 35,000 - 47,000 EUR / 50,000 - 65,000 CAD annually. Final offers are adjusted depending on experience

  • Flexible hours with healthy work-life balance

  • Sick days, paid holiday days, and parental leave

  • Adventures of an early-stage company, where you’ll experience having an incredibly impactful job

  • A team of nice, awesome, and highly dedicated people who all have the same mission: Helping companies build better businesses!


Application process

  1. Initial screening

  2. Take-home assignment

  3. Hiring manager interview with Manager, Customer Education

  4. Team interviews with Customer Success team

  5. Reference checks

  6. Offer


As a global, distributed workforce in over 20 countries, we know good ideas come from all over. Our different backgrounds, strengths, identities, and experiences make our product and company better. That's why we are committed to a diverse and inclusive workplace that fosters collaboration and innovation.

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